Terms & Conditions

Terms & Conditions

1.0 Introduction

www.mungosports.co.uk (referred to as the "Website") is owned by Mungo Sports Limited. Company registration number 10058001. By placing an order on this website you agree to the below terms and conditions and the purchasing terms which will create the sales contract between yourself and us at the point of order confirmation and acceptance. 

2.0 Placing an Order

To place an order on the website you must be at least 16 years old and not be purchasing items for reselling purposes. To place an order you must add the products that you want on the website into your basket. Before proceeding to checkout ensure the correct items and sizes of the products you want have been placed into the basket.Once you have confirmed these are correct you can proceed through to checkout. Choose the required delivery and billing options and then review your order. Ensure your billing, shipping, email address and all other required details are entered accurately. Then submit your order and you will receive a confirmation email via the email address you provided at checkout that will only notify you that we have received the order. The final order confirmation email will be sent to you when the order has been dispatched. Once this email has been sent you are then binding into the purchase contract between you and us. 

2.1 Rejecting or Cancelling an Order

We reserve the right to reject or cancel your order and ultimately cancel the purchase contract between you and us which will be confirmed by a written notice through email. We may reject your order if you are under 16 years old, your billing information is incorrect, we suspect fraud, we are unable to obtain authorisation of your payment or the product is not available or in stock.

3.0 Products

All items listed include detailed descriptions of materials, size and fit and care.

4.0 Price and Payments

All prices that are displayed on the site are quoted in Great British Pounds (GBP) and include Value Added Tax (VAT). Prices are subject to change without prior notice however we will ensure that we provide you with the most accurate and up to date prices at all times. Orders that have already been processed can not be amended if the prices are changed prior to your order. If for any reason part of your order is unavailable or out of stock the items will be cancelled from the order and you will be notified via email and a refund will be applied for the cost of the items. Mungo sports makes sure that product information and prices are accurate and up to date as much as possible. In some cases pricing errors may occur on the product listing, if in any case this happens we will inform you and solve the problem as soon as possible. Prices displayed online usually adjust depending on your geographical location.

5.0 Shipments And Delivery

All orders made on the Mungo Sports website are dispatched from Birmingham, UK to the shipping address you provide at the checkout stage. We will do our best to despatch orders on the same day if the order is placed before 3pm, London GMT. However, due to high volume orders this may not always be possible. We can not be held responsible for any delays in delivery for circumstances that our out of our control. Customers are reliable for any custom charges or tax charges within their own country. These charges can not be applied prior to dispatching your order as it is out of our control. If for any reason customers refuse to make custom or tax payments the items will be sent back to Mungo Sports in the UK. We will then process you a refund but we may deduct any shipping and handling fee charges from the total refund amount. All items that are delivered by Mungo Sports must be signed for when receiving the parcel.

6.0 Cancellation

Unfortunately it is not possible to cancel your orders as they are processed immediately after ordering. If you no longer want the items you can follow the returns procedure. 

7.0 Returns

You have 14 days for UK orders and 28 days for International orders from the dispatched date to return an unsuitable item. All Items must be unworn, unwashed and have all Mungo Sports tags attached in order to be refunded. The returns form which is included in the parcel needs to be completed and sent back with your order to allow us to process the refund. Refunds will be processed within 7 working days after receiving the items and the money will be credited back to your initial method of payment within 3-5 working days after the refund has been processed. Unfortunately we don't offer exchanges, however if you wish to exchange an item you must first return the item and then reorder. All items must be returned at the customers expense and proof of purchase must be obtained incase the parcel gets lost in the post. If items are returned to us outside of the return policy we reserve the right to refuse a refund.

8.0 Privacy

We at Mungo Sports can assure you that any personal information provided or used on our website will remain confidential and in no circumstances do we sell or distribute any of the information we receive to third parties without your consent. All your information and details will be safeguarded because we value your privacy.

9.0 Discounts and Promotions

Mungo Sports reserves the right to change, limit or terminate any special offers or discounts at any time. This includes the right to adjust the price of any product at any given time without further discussion. 

10.0 Intellectual Property Rights

All trademarks, service marks, logos and trade names which appear on Mungo Sports products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Mungo Sports Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way without permission of the owner.